Frequently Asked Questions (FAQ's)
- My Username and Password does not work?
a) If you are unsure of your exact username or password, you can retrieve your username and reset your password here.
b) It is also possible you are accessing the internet from a proxy server (e.g. like from work) that does not allow authentication to this domain.
c) Another possibility is that you may have exceeded the number of connections that your browser allows (e.g. Internet Explorer) .You can reset the connections by closing you browser, re-opening it, and trying again.
- Forgot your Username and/or Password?
You can retrieve your username and reset your password here. An email with your username and reset password will be immediately sent. Please remember to use the email address for the email account you used during registration (or had modified in edit profile).
- I tried to retrieve my Username and Password, but I haven't received the email.
You should receive the email within a few minutes. However here are a few reasons why you may not have received it:i. Email occasionally gets delayed in transit and can take a couple hours to be delivered.ii. Email could be captured by your spam/junk filter.iii. Please remember to check the correct email inbox. The email address would be the one you used to originally set up your account (or had modified in edit profile), so be sure to check that particular inbox for the email.
If you still have not received your username/password, please Contact Us.
- How do I update my profile? (e.g. email, address or Password)
After you log in, click on "Edit Profile" located in the navigation bar at right hand side of the page. Make Neccessary changes and click "Submit" to save the changes.
- How do I delete my account?
a) Important: When an account is deleted – all information associated with the account is removed and NOT retrievable.
b) Go to the Contact Us page and request your account be deleted from system. In order to verify the correct account to be removed, please include your username and the email associated with the account.
- Are you experiencing a technical issue?
Please Contact Us.
- Have any suggestions accolades or comments?
Please Contact Us.